Managing payment via Stripe
Payment information is managed through our Stripe billing portal. Aureus does not store card details directly — all payment data is held by Stripe under their PCI-DSS Level 1 compliance.
Updating your card
- Go to Dashboard → Billing
- Click "Manage subscription"
- You'll be redirected to the Stripe portal
- Under Payment methods, add your new card and set it as default
- Remove the old card if you no longer need it
Changes take effect immediately. Your next invoice will be charged to the updated method.
Failed payments
If a payment fails, Stripe automatically retries on days 1, 3, 5, and 7 following the failure. You'll receive an email notification for each failed attempt. To avoid service interruption, update your payment method as soon as you receive the first notification.
We don't suspend services immediately on payment failure — we'll reach out through your support channel first. Communication is always preferable to abrupt service changes.
Enterprise billing
If you need ACH transfer, wire payment, or annual billing arrangements, contact us directly. Enterprise billing is available for Cluster M and Cluster L customers.